- Research article
- Open Access
- Open Peer Review
Task shifting in maternal and newborn care: a non-inferiority study examining delegation of antenatal counseling to lay nurse aides supported by job aids in Benin
© Jennings et al; licensee BioMed Central Ltd. 2011
- Received: 10 May 2010
- Accepted: 6 January 2011
- Published: 6 January 2011
Shifting the role of counseling to less skilled workers may improve efficiency and coverage of health services, but evidence is needed on the impact of substitution on quality of care. This research explored the influence of delegating maternal and newborn counseling responsibilities to clinic-based lay nurse aides on the quality of counseling provided as part of a task shifting initiative to expand their role.
Nurse-midwives and lay nurse aides in seven public maternities were trained to use job aids to improve counseling in maternal and newborn care. Quality of counseling and maternal knowledge were assessed using direct observation of antenatal consultations and patient exit interviews. Both provider types were interviewed to examine perceptions regarding the task shift. To compare provider performance levels, non-inferiority analyses were conducted where non-inferiority was demonstrated if the lower confidence limit of the performance difference did not exceed a margin of 10 percentage points.
Mean percent of recommended messages provided by lay nurse aides was non-inferior to counseling by nurse-midwives in adjusted analyses for birth preparedness (β = -0.0, 95% CI: -9.0, 9.1), danger sign recognition (β = 4.7, 95% CI: -5.1, 14.6), and clean delivery (β = 1.4, 95% CI: -9.4, 12.3). Lay nurse aides demonstrated superior performance for communication on general prenatal care (β = 15.7, 95% CI: 7.0, 24.4), although non-inferiority was not achieved for newborn care counseling (β = -7.3, 95% CI: -23.1, 8.4). The proportion of women with correct knowledge was significantly higher among those counseled by lay nurse aides as compared to nurse-midwives in general prenatal care (β = 23.8, 95% CI: 15.7, 32.0), birth preparedness (β = 12.7, 95% CI: 5.2, 20.1), and danger sign recognition (β = 8.6, 95% CI: 3.3, 13.9). Both cadres had positive opinions regarding task shifting, although several preferred 'task sharing' over full delegation.
Lay nurse aides can provide effective antenatal counseling in maternal and newborn care in facility-based settings, provided they receive adequate training and support. Efforts are needed to improve management of human resources to ensure that effective mechanisms for regulating and financing task shifting are sustained.
- Danger Sign
- Newborn Care
- Provider Type
- Nurse Aide
- Skilled Attendant
Task shifting refers to the delegation of non-technical tasks traditionally held by professional workers to workers with lower qualifications . Recent years have seen growing interest in the effectiveness of task shifting as a strategy for targeting expanding health care demands in settings with shortages of qualified health personnel. Task shifting is often introduced to enable professional workers to focus on more technical, life-saving roles and to expand coverage of effective interventions in areas with limited health personnel. While task shifting does not increase the number of qualified staff, delegating roles can mitigate a health system's dependence on highly skilled individuals for specific services .
Although the term is relatively new in the global health context, task shifting has been used for many years and in several countries. Numerous studies provide evidence across health-related areas on task shifting between non-physician clinicians and nurses or midwives [2–7]. However, these studies have often been based in developed countries, and past research in developing countries had predominantly focused of skilled cadre, such as comparing surgical technicians and doctors , medical assistants and nurses , or physicians and other professional staff [1, 10, 11]. More recent analyses have examined the effect of delegating tasks to nurses and lay health workers in HIV-related resource-poor settings [12–14]. There is also broad consensus on the deployment of community health workers to increase coverage of key services .
However, given the magnitude of current health crises, addressing human resource needs through task shifting remains neglected , and there is a dearth of literature on the comparative effectiveness of task shifting from specialized workers to lay providers [17, 18]. Because many African countries have substantial shortages of skilled personnel, renewed interest in task shifting has grown, particularly in light of the current HIV and AIDS human resources crisis and in recognition that task shifting may be used to improve other health services . For example, maternal, infant, and child mortality in many African contexts has been attributed to aggregate shortages of skilled providers -- highlighting opportunities where this approach can be explored [19–21]. In the context of counseling, this may mean that less skilled workers assume time-intensive counseling tasks to enable nurses or midwives to engage in higher-impact clinical services.
Task shifting has been praised on several fronts given its potential to improve the skill mix of teams [16, 22], to lower costs for training and remuneration , to shift health care to cadres that are better retained , and support retention of existing cadres by reducing burnout from inefficient care processes . Task shifting is welcomed for its potential to bring about more efficient use of health personnel while diverging from efforts that have previously failed, such as government post assignments or extensive medical training [16, 22]. Rather, the approach emphasizes inclusion and, in some cases, development of a lower level cadre to assume tasks they are able to do. Yet, there can be resistance by higher cadres given perceived lessening of hierarchal structures , loss of earnings (where remuneration includes fee for services), and the additional supervisory responsibilities that more skilled staff must assume [25, 27]. Research has shown that lay health workers who undertake specific training with clearly defined responsibilities can complement and support services provided by more skilled health workers [1, 15, 23, 28], but questions remain on how services are coordinated  and the impact of substitution on the quality of care [25, 29]. Evidence is needed likewise on the extent of support necessary for lower cadre workers to achieve high performance.
The World Health Organization (WHO) recently released guidelines on task shifting which emphasize the need to ensure that approaches are adopted as part of a broader strategy of health systems strengthening that includes mechanisms and research to make certain quality of care is not compromised [30, 31]. To address this issue, we examined whether lay nurse aides supported by counseling job aids can provide communication to pregnant women in maternal and newborn care at similar (or better) performance levels than nurse-midwives who usually undertake this role. Specifically, the study aimed to determine if services provided by lay nurse aides were not 'significantly better,' that they were 'at least to the same standard' as those provided by nurse-midwives, with potential gains in other health care measures . The study also documented the opinions and attitudes of both cadres, which has rarely been done in a developing country context. A recent literature review identified one study examining opinions of health personnel on clinical task delegation  in addition to a quality assessment of task shifting in an African country . However, these studies involved only skilled providers or were not specifically related to maternal and newborn care. It is hoped that findings from this research will inform future task shifting approaches and policies to promote the health and survival of mothers and newborns.
Study design and context
This study used a non-inferiority quasi-experimental design. A non-inferiority study was used because the quality of communication by lay nurse aides was not required to be significantly better than that of nurse-midwives, but it was necessary that the quality of communication be at least to the same standard . Seven public health maternities in Zou/Collines, Benin participated in the study (one zonal hospital and six commune health centers) in which nurse-midwives and lay nurse aides were trained to use a set of pictorial counseling job aids to improve quality of maternal and newborn care counseling to pregnant women. Thus, lay nurse aides assisted by job aids were compared to nurse-midwives using identical performance supports.
Antenatal care is traditionally conducted by trained nurse-midwives who provide antenatal clinical and communication services. Nurses and midwives in Benin undergo three years of standardized, government-accredited training in obstetric-gynecology and internal medicine. They are employees of the government with an average monthly salary of approximately $118 USD. Traditional roles of nurse-midwives consist of vital signs measurement, counseling, physical examination, and medication dispensation in antenatal care as well as management of deliveries and obstetrical complications. Lay nurse aides are also government employees with an average monthly salary of approximately $59 USD. They receive no formal education but rather are trained on-site by nurse-midwives to assist in tasks such as directing patient flow, taking vital signs, recording height and weight, record keeping, and cleaning. In the absence of a skilled provider, lay nurse aides may also informally provide other clinical services, although they are not trained to do so. To this extent, responsibilities sometimes overlap. The number of lay nurse aides often approximates that of nurse-midwives, although health facilities may have shortages of both cadres.
We tested the influence of shifting the role of counseling to lay nurse aides on quality of counseling and maternal knowledge. Data were collected two weeks prior to the counseling task shift among women counseled by nurse-midwives (standard group) and following the task shift among women counseled by lay nurse aides (comparison group).
A non-inferiority design examines whether a comparison is no worse or 'non-inferior' to a standard group. Because exact equivalence cannot be determined [35, 36], a margin of non-inferiority of 10% was set for the maximum allowable difference in indicators on quality of communication provided to women counseled by nurse-midwives as compared to lay nurse aides. The determination of the margin of non-inferiority was based on what was considered a clinically significant level of performance as well as study feasibility. Two hundred pregnant women were enrolled in each group to allow detection of performance no worse than 10% with 80% power at the 5% significance level and a standard design effect of 2.0.
Seven public health centers with sufficient patient loads were selected to achieve the target sample size and increase the generalizability of findings among health centers with slightly varying service and patient characteristics. These facilities were operated by the Benin Ministry of Health and purposively selected within the Zou/Collines region among sites supported by the Integrated Health Project (PISAF-Projet Intégré de Santé Familiale) under the management of University Research Co., LLC (URC). Participant eligibility criteria included being pregnant and presenting at the health facility for antenatal consultation during the data collection period, willingness to be interviewed after the clinic visit, and (when applicable) willingness to be counseled by a lay nurse aide with training identical to that of nurse-midwives in use of the counseling materials. Using systematic sampling, eligible women were approached while waiting for consultation, given information regarding the purpose of the study, and invited to participate. Participation from site managers and providers was obtained prior to the start of the study.
Task shifting intervention
A key component of task shifting is to define the task to be delegated and the training and experience needed for the type of worker to whom the shift will occur . The study team separately consulted with nurse-midwives and lay nurse aides prior to the task shift. There was general consensus that the task to be delegated was communicating with women before or after the antenatal physical examination about messages relating to the health of the mother and newborn. To do so, the study team concluded that lay nurse aides would need training in use of the counseling job aids and communication skills, training in the maternal and newborn care technical content, as well as quality improvement. Task shifting also requires supervision so that it does not undermine the primary goal of improving quality of care . Therefore, training also focused on competencies needed by nurse-midwives such as provision of feedback and supervision.
To prepare for the task shift, the two cadres were trained for three days separately using similar curricula. Training of both provider types included a description of the concept of task delegation, peer and group role-playing, capacity building in interpersonal communication, and emphasis on quality of care. The nurse-midwife training was conducted in French and included technical materials in French and additional instruction on planning, supervision, and evaluation. The lay nurse aide training was comparable, but provided at a slower pace and conducted in the local language, Fon, since most lay nurse aides were not proficient in written and spoken French. The courses ended with a joint session of both cadres to ensure positive intra-provider relations and confirm roles related to task shifting.
Prior to data collection, all sites received a supervisory visit from one of the trainers or technical advisors. These visits included a review of the organization of counseling using the counseling job aids, observation of consultations with direct feedback, and discussions about difficulties implementing the job aids or the task shift.
There were three measurement areas in the study: quality of counseling, provider perceptions of task delegation, and women's knowledge of maternal and newborn care.
To evaluate quality of counseling, providers' content of communication and counseling technique were measured through direct observation using a pre-tested observation checklist. The checklist covered five topic areas: general prenatal care, birth preparedness, dangers signs, clean delivery, and newborn care. 'General prenatal care' included four messages relating to prevention and treatment of malaria (use of an insecticide-treated mosquito net and antimalarials), iron/folate supplementation, having at least four antenatal visits, and information on diet and nutrition. 'Birth preparedness' included seven messages regarding identifying a place to deliver, identifying a skilled attendant, securing a means of transport, putting money aside, planning for emergencies, planning with a family member, and identifying a blood donor. 'Danger signs' highlighted nine maternal symptoms that require care: vaginal bleeding, convulsions, fever, water loss, abdominal pains, severe headaches, blurred vision, swelling of limbs, and absence or diminished fetal movement. 'Clean delivery' consisted of two messages relating to provision of a clean, plastic cloth for delivery and clean, dry towels for the mother and newborn. Six messages related to 'newborn care': skin-to-skin contact, early and exclusive breastfeeding, delayed bathing, clean cord care, and thermal protection. For each item, a trained observer selected 'yes' or 'no' depending on whether the woman received information regarding that item during her antenatal visit. Provider communication techniques were scored similarly across six communication techniques: presenting the subject, posing questions to determine current knowledge, using visual aid(s), verifying understanding, motivating adoption of new behaviors, and asking the woman if she has questions.
Provider perceptions on task delegation were obtained using semi-structured questionnaires during individual interviews. Following the task shift, health workers were asked whether they thought that similar approaches should be introduced in other sites, what were perceived advantages and disadvantages, and what were recommended strategies to improve task shifting. Respondents were also asked to indicate whether they agreed (indicate 'yes') or disagreed (indicate 'no') to 14 statements regarding the organization, acceptability, and effectiveness of task shifting. Responses were coded and analyzed by topic area and statement. Information on provider demographic characteristics (e.g., age, education, qualification, years working in health field, years working at health center) was also obtained.
To assess maternal understanding, pregnant women were interviewed at the health center prior to departure. Structured questionnaires were written in French and administered orally in the local language. Women were asked to indicate what they considered to be important components of care during and after pregnancy for both the mother and newborn as well as what they considered to be danger signs that required urgent medical care. Women's age, months in pregnancy, education, number of previous antenatal visits, first-time visit status, and number of living children were also measured.
All data collection tools were reviewed and approved by local Beninese project staff to ensure they were clear, easy to follow, and appropriate for the local culture. The observation team received three days of training in counseling observation, interviewer techniques, and questionnaire completion, including a standardization session to minimize inter-observer variability. Pre-tested, standardized questionnaires with a detailed guide for data collectors were used with routine supervision of data collectors' instruments. Supervisors observed approximately 5% of counseling sessions and interviews for quality control purposes.
The absence of statistical significance cannot be interpreted as equivalence [35, 36]. This non-inferiority study was designed to demonstrate that the difference between the nurse-midwives and lay nurse aides is no less than the non-inferiority margin (∆NI) of 10%. Non-inferiority (NI) would be demonstrated if the lower confidence limit for the difference in mean percent of recommended messages between the two provider groups lay above -∆ NI = -10. This would mean that the null hypothesis (H0: ∆ >∆NI) is rejected in favor of the alternative hypothesis (HA: ∆ <∆NI). Any difference smaller than the lower bound would be unlikely in the population. It is important to note that the upper limit of the confidence interval (CI) is not interpreted since the study is a one-sided trial, and observed improvements are consistent with the inference of non-inferiority . If the lower limit exceeds the margin on non-inferiority (∆ >∆NI), where the difference surpasses -10, the results are inconclusive or provide insufficient evidence to support non-inferiority (U). If the lower limit lies completely above zero, superiority is demonstrated (S).
One-sided confidence intervals of the mean percent of recommended messages provided by the two provider groups were calculated using STATA (Version 9.2, StataCorp, College Station, TX). Two sample t-tests were used to examine bivariate differences. Because data were clustered, the study employed three-level hierarchal modeling techniques to account for the inherent correlation of data given that pregnant women (level 1) were nested within providers (level 2) who were nested within sites (level 3). Random effects were modeled for provider- and site-level characteristics. Fixed effects were modeled for patient characteristics among variables that significantly varied between groups. This statistical technique is more suitable for clustered data than conventional regression analyses that underestimate standard errors by assuming observations from the same sites or providers are unrelated [38, 39]. Rather, random effects hierarchal analyses aim to correct for correlation of observations and account for unmeasured differences in level-specific characteristics . Random effects were used since a means-as-outcomes regression model indicated that no site or provider characteristics had significant direct effects on quality of counseling.
'Intention to treat' analyses in which patients are compared according to the assigned study arm and 'per protocol' analyses where patients are compared according to the study arm they actually received were conducted concurrently as recommended for non-inferiority studies [34, 35]. The inclusion of protocol violators in intention to treat analyses increases the likelihood of finding non-inferiority since differences between groups are attenuated [34, 35]. Thus, only the per protocol results are reported. Comparisons of findings between the two analytical samples were made to assess the impact of protocol violators on statistical inferences.
Maternal knowledge was analyzed using two sample tests of proportions and similar multivariate hierarchal regression to adjust for nesting of patient observations within providers and sites. Chi-squared descriptive statistics were used to calculate overall agreement with the task-shifting statements. Data were double entered using EpiData (Version 3.2) with automatic checks for range. In all analyses, the level of significance was considered at p ≤ 0.05.
This study received ethics approval by the Johns Hopkins Bloomberg School of Public Health Institutional Review Board, Baltimore, Maryland; the Research & Evaluation review group of the USAID Health Care Improvement Project at University Research Co., LLC (URC), Bethesda, Maryland; and the USAID Integrated Family Health Project at URC, Bohicon, Benin.
Sample characteristics for assessment of non-inferiority in antenatal counseling (per protocol)
Nurse-midwives (n = 21)
Lay Nurse Aides (n = 27)
Number of sites
Total number of observations
Group and individual counseling (%)
Group counseling only (%)
Individual counseling only (%)
Mean age (yrs)
Completed secondary education (%)
Years working in health field (yrs)
Years working at health center (yrs)
Mean age (yrs)
Mean gestational age (months)
Educational status (%, >8 yrs)
1st prenatal visit (%, in current pregnancy)
Mean number of antenatal visits (in current pregnancy)
Mean number of living children
The proportion of women presenting at their first antenatal visit in the current pregnancy was similar in the nurse-midwife group (24%) as compared to the lay nurse aide group (23%, p > 0.05). Mean gestational age for first-time attendees was 3.9 and 3.8 months for nurse-midwives and lay nurse aides, respectively (p > 0.05). Of the observed consultations, the primary language used was similar, with 97% of counseling sessions conducted in Fon in both groups (p > 0.05). On average, there were 6.9 providers per site (nurse-midwives plus lay nurse aides) with lay nurse aides slightly out numbering nurse-midwives (ratio = 1.29) (data not shown). Approximately 58 pregnant women were observed at each site representing approximately 9.8 observed consultations per nurse-midwife and 7.5 per lay nurse aide.
Content of communication
Difference in mean percent of messages provided during antenatal visit, by topic and provider type (per protocol)
Mean % of messages provided
Lay Nurse Aides
No. of pregnant women (N = 409)
Mean % of messages given (total)
Mean % of messages given (by topicc)
Danger signs during pregnancy
Mean % of communication techniques used
Mean duration of antenatal consultatione
By topic area, no significant differences in content of communication were observed in adjusted analyses between nurse-midwives and nurse aides in the area of birth preparedness, danger sign recognition, clean delivery, or newborn care. Non-inferiority was demonstrated among nurse aides for information on danger signs (β = 4.7, 95%CI: -5.1, 14.6; NI), clean delivery (β = 1.4, 95%CI: -9.4, 12.3; NI), and birth preparedness (β = -0.0, 95%CI: -9.0, 9.1; NI), but there was not sufficient evidence to demonstrate non-inferiority for messages relating to newborn care (β = -7.3, 95%CI: -23.1, 8.4; U). Nurse aides had significantly higher performance in the area of general prenatal care as compared to nurse-midwives (90% versus 75%, p < 0.05) (β = 15.7, 95%CI: 7.0, 24.4; S). In adjusted models, correlation of observations within providers and sites slightly tapered the observed unadjusted effect (not reported), although all gains remained significant. Patient characteristics did not significantly influence performance scores.
Item analysis - percent of women receiving message during antenatal visit, by topic and provider type (per protocol)
Lay Nurse Aides
No. of pregnant women (N = 409)
Sleep under a mosquito net
Take iron/folic supplements
Have at least four prenatal visits
Eat more and more varied
Identify place of delivery
Identify means of transport
Identify skilled attendant
Put money aside
Plan for emergency
Plan with family
Identify a blood donor
Danger signs during pregnancy
Swelling of limbs
Diminished fetal movement
Bring plastic cloth
Bring five clean towels
Immediate newborn carea
Initiation of immediate breast feeding (BF)
Avoid prelacteal foods/exclusive BF
Clean cord care
Presents the subject
Determines woman's current knowledge
Uses cards or other visual aids
Motivates to adapt behaviors
Asks woman if she has questions
Communication techniques and duration
Mean performance was high for both provider types with regard to communication techniques at 95% and 98% among nurse-midwives and lay nurse aides, respectively (β = 2.4, 95%CI: -0.2, 5.0; NI) (Table 2). At the item level, all communication techniques were observed in over 96% of pregnant women, suggesting widespread application of good communication skills. Total time spent in consultation was slightly higher for women counseled by lay nurse aides (32 minutes) than by nurse-midwives (29 minutes), but this was not statistically significant. It is important to note, however, that this measure does not discriminate non-communication versus communication time during antenatal consultations.
Differences in maternal knowledge by topic and provider type (per protocol)
Percentage (%) of women with correct responses
Lay Nurse Aides
Difference (β) 95% CI
No. pregnant women (N = 409)
≥3 messages in prenatal care
23.8 (15.7, 32.0)*
≥3 messages in birth preparedness
12.7 (5.2, 20.1)*
≥3 danger signs during pregnancy
8.6 (3.3, 13.9)*
= 2 messages in clean delivery
-2.1 (-14.1, 9.9)
≥3 messages in newborn carec
9.9 (-0.3, 20.1)
Mean # correct responses
1.2 (0.4, 2.0)*
Provider perceptions of task shifting using agreement statements, by type of provider
Task-shifting Statements: Percent (%) of providers responding 'Agree'
Lay Nurse Aides
No. of providers interviewed
n = 19
n = 24
N = 43
Holds role of counseling
Yes (prior to shift)
Yes (after shift)
The role of nurse aides can include counseling if they have the necessary support and supervision.
Counseling should only be done by skilled providers.
Counseling can be done by all maternity workers.
Counseling can be done only by nurse aides.
Task shifting is difficult and with challenges.
Impact and Effectiveness
When the role of nurse aides was expanded, skilled workers had more time for clinical activities.
Quality of counseling by nurse aides is less effective than that done by skilled providers.
Quality of counseling by nurse aides is more effective than that done by skilled providers.
Task shifting of counseling to nurse aides improves provider relationships.
Shifting the role of counseling to nurse aides is more effective than the previous work organization.
Comfort and Acceptability
Nurse aides are more comfortable counseling than the skilled providers.
Skilled providers are more at ease if counseling is done by nurse aides.
Counseling provided by nurse aides is accepted by women presenting at the maternity.
For statements relating to impact and effectiveness, most health workers reported that task shifting relieved skilled workers to focus on more clinical activities (93%), improved provider relationships (86%), and was more effective than the prior organization of care (86%). More than half (53%) of lay nurse aides indicated that counseling by lay nurse aides is more effective than that of nurse-midwives, who were less likely to agree (25%). Reasons for this belief were that lay nurse aides were closer to the communities, had fewer linguistic barriers, and had their training to rely on. About half of nurse aides (46%) and nurse-midwives (47%) were also concerned that lay nurse aide-led counseling is less effective because lay nurse aides needed the support of skilled providers who were more experienced in counseling and communication.
Perceptions relating to comfort and acceptability were generally positive with strong agreement that counseling provided by lay nurse aides was acceptable to women (95%). Reasons given were that women do not distinguish between the qualifications of nurse-midwives or lay nurse aides and consider all health staff to be capable of providing services. The support for lay nurse aide-led counseling being done with ease-of-mind by nurse-midwives (61%) or lay nurse aides (74%) was also high. Providers who said they were comfortable with the task shift indicated that it gave more time to nurse-midwives for clinical activities, encouraged working more efficiently in teams, and enabled communication to be provided at a high level. Those who were not comfortable with the shift raised questions about the need for counseling by lay nurse aides at instances when skilled providers had sufficient time.
Provider perceptions of task shifting using open-ended questions, by type of provider
Advantages to task shifting:
Disadvantages to task shifting:
Suggestions to improve task shifting:
Skilled providers' responses a (n = 19b)
- Skilled providers have more time for clinical tasks*
- Facilitates the clinical work by enabling focus on clinical tasks that reduces fatigue
- Allows skilled workers to attend to urgent cases as needed*
- Improves the continuity of counseling even when the skilled provider is unavailable
- Requires provider confidence
- Increases/expands participation of all health workers in the provision of care*
- Nurse aides speak the local language(s), so decreases language barriers
- Sometimes it's possible that the counseling could be poorly done by the unskilled worker
- Difficult to implement in cases where there are severe shortages of both types of providers*
- Aides prolong antenatal consultation as a result of counseling
- Increase circulation of the counseling task among the nurse aides
- Post delegated task items for viewing
- Expand task shifting to other health centers*
- Improve site-level communication between cadres
- Allow skilled workers to perform counseling also
Lay nurse aides' responses a (n = 24c)
- Provides more clarity on what are the tasks/role of nurse aides*
- Have ability to conduct the counseling even in the absence of a skilled provider*
- Women like counseling by aides
- Improves the consultation - Allows aides to participate more in counseling activities
- Aides received new knowledge*
- Aides are more familiar/have more in common with the women from the community
- Aides appreciated being promoted to new service*
- Improved work relationship between providers
- Shortage of personnel makes it difficult to implement at times*
- Explore possibility of task shifting to nurse aides in other domains
- Increase the number of nurse aides*
- Improve supervision - Expand role of nurse aides at all sites*
Operationalizing task shifting guidelines
Selected WHO Global Recommendations for Task Shifting and related study operationalization
Recommendation summary a ,b
Endeavor to identify and involve appropriate stakeholders concerning aspects of task shifting approach (#2)
Study examined perceptions of both types of providers, including use of experience from a pilot test regarding acceptability among women.
Examine extent to which task shifting is already taking place (#4)
Study found that informal task shifting occurred primarily in absence of skilled provider and that lay nurse aides regretted lack of training. Only a small proportion of counseling was provided by lay nurse aides prior to the shift.
Adapt or create quality assurance mechanisms to support a task shifting approach that include processes and activities to monitor and improve quality of services. (#7)
The task shifting approach was adopted within a quality improvement collaborative that identifies improvement objectives and integrates site-level monitoring, coaching, and assessment of key indicators related to maternal and newborn care. Findings on effectiveness of tested changes are shared within learning sessions.
Define role and quality standards that serve as the basis for establishing recruitment, training and evaluation criteria. (#8)
Lay nurse aides were trained and evaluated based on recommended communication goals during antenatal care for pregnant women. Lay nurse aides were recruited as candidates for the task shift given their existing integration within health system and local community.
Provide supportive supervision and clinical mentoring within function of health teams that make certain that supervision staff have appropriate supervisory skills. (#11)
Task shifting approach included capacity building of nurse-midwives in supervision with emphasis on observation and feedback. Mentoring and supervision teams included technical personnel and regional trainers.
Recognize that sustainable expansion of essential health services cannot not rely on volunteer cadre. Rather, trained workers should receive adequate wages or commensurate incentives. (#14)
Lay nurse aides are paid government health staff whose wages are lower than those of nurses-midwives. Lay nurse aides reported several non-monetary incentives resulting from task shift, but efforts are needed to explore appropriate remuneration for expanded role.
An important criterion for task shifting is that there is no compromise in quality of care provided . This study offered a non-inferiority methodology using quality assessment to determine whether antenatal counseling in maternal and newborn care provided by lay nurse aides was non-inferior to that of skilled nurse-midwives, as well as documentation of processes and perceptions to provide new insights relating to task shifting. Findings demonstrated that quality of counseling by lay nurse aides when supported by job aids is non-inferior to counseling provided by nurse-midwives with similar job supports. The study found comparable counseling performance in the area of birth preparedness, recognition of danger signs, and delivery care. In adjusted and unadjusted analyses, the lower bound of the confidence interval fell within the non-inferiority margin. Provided that lay nurse aides receive adequate training and field support, this suggests there is little reason to exclude them in efforts to improve facility-based antenatal health education.
Although non-inferior in several communication areas, lay nurse aides likewise had significantly higher mean scores in the area of general prenatal care and communication techniques without significant increases in duration of antenatal consultations as compared to nurse-midwives. We hypothesize that increases in general prenatal care may reflect lay nurse aides' increased motivation and better compliance to counseling job aid instructions. Similar conclusions were drawn in other studies [6, 41]. General prenatal care may likewise have represented an information area where they were more knowledgeable. It is interesting to note, however, that informal observations suggested that some lay nurse aides were less likely to use the job aid text (written in French) on the back of the card and relied more on the images on the front of the card to conduct sessions. This is not surprising since not all lay nurse aides had strong literacy skills in French. This may explain likewise why they had slightly higher scores in the area of danger signs, for example, where there were separate images for most messages. In contrast, all messages relating to birth preparedness were not explicitly depicted in an image -- rather they were noted in text on the back of the card. This may explain lower item-level performance by lay nurse aides than nurses-midwives. However, upon review of the implications of printing text in the local language, it was concluded that overall literacy was lower in the local language than in French, so such modification may not have been helpful.
Communication by lay nurse aides was also associated with better patient outcomes as evidenced by maternal knowledge. Although content and techniques were similar for both cadres, maternal knowledge may have been higher due to lay nurse aides' better interpersonal skills . It is also possible that the women paid more attention to the new cadre, enabling them to retain more. The study examined whether differences in maternal knowledge between the two cadres were explained by variations in maternal characteristics or an increase in the number of women returning from previous antenatal visits, but there was no evidence to support this.
The generally positive opinions by both types of health workers likely contributed to the intervention's success. Prior to the shift, the study team worked to garner support among stakeholders and determine perceptions of the quality of counseling. Most providers addressed this issue by talking about training and support. Thus, the task shifting approach emphasized building the capacity of those to whom the task was delegated and those who would provide supervision. This was achieved through training, role-playing, use of job aids, on-site supervision, and field support, as a well as open dialogue between providers to ensure that their specific skills were esteemed. Recent task shifting guidelines attribute use of these steps to overall effectiveness and sustainability of task shifting approaches .
Non-inferiority was not demonstrated in the area of newborn care, although no significant differences were observed in unadjusted and adjusted analyses. Communication regarding care of the newborn was provided only to women in advanced pregnancy. Therefore, the smaller sample size for this sub-analysis likely contributed to wider confidence intervals in the mean percent of recommended messages that limited the study's power to detect non-inferiority. As a result, wider confidence intervals may have contributed to the inconclusive results. Even so, at the item level, there were two messages for which lay nurse aides were found to be significantly inferior -- both in the area of birth preparedness. These were identifying a skilled attendant and planning for an emergency. Communication performance may have been lower for these two messages given lay nurse aides' reluctance to distinguish between qualifications of providers for delivery care (since some lay nurse aides manage deliveries in the absence of a skilled provider). In addition, the message regarding planning for emergencies had few related pictorials on the counseling job aid, which lay nurse aides tended to more rely upon.
Strengthening the pictorial and textual content of the job aid and exploring perceptions among lay nurse aides regarding selected key messages may improve performance. Efforts are needed likewise to strengthen the confidence of some lay nurse aides. The three-day training focused on all topic areas within communication in maternal and newborn care. However, one alternative may be to use a phased, stepwise approach in which less-skilled workers assume communication tasks gradually for specific topics. This would allow lay workers to gain confidence and competencies in one communication area before assuming another. Even so, training itself should not be viewed as the only strategy necessary for effective task shifting. Strong supervision is also vital. Although the study did not systematically assess supervision by nurse-midwives, anecdotal evidence suggests that supervision was not standardized, consistent, or thorough -- perhaps likewise contributing to lower confidence of lay nurse aides. How best to strengthen these processes will be integral in the effectiveness of task shifting approaches introduced at scale. This will include examining consequences of giving new supervision responsibilities to more skilled staff .
It is worth noting that when examining providers' perceptions, there was limited support of full delegation of the counseling role to nurse aides. Responses pointed toward 'task sharing' rather than a complete shift. This varied from the tested approach in which lay nurse aides provided counseling and nurse-midwives supervised and managed clinical care. Other studies as well have recognized that full delegation may not be possible with preference given to task inclusion approaches . In this context, task shifting interventions are adapted in settings where wholly replacing the more skilled worker is not possible. Most lay nurse aides also reported that they felt there was a shortage of lay nurse aides at their health center, which may further explain why there was limited support of a full delegation of counseling. A few nurse-midwives indicated that when they were unoccupied, they would prefer the option of providing counseling to women. Such responses underline the importance of integrating task shifting strategies within a larger framework of improving management of human resources .
The limitations of this study deserve mention. This study did not use an experimental non-inferiority design in that patients were not randomized to either counseling by a nurse-midwife or lay nurse aide. Therefore, to minimize biases in which women were selectively counseled by provider type, the study had two adjacent data collection periods where sessions led by nurse-midwives were examined (prior to shift) followed by examination of sessions led by lay nurse aides (after the shift). This yielded comparable characteristics in the cohort of women observed in each group. Other limitations include the potentially conservative non-inferiority margin, an educated guess in the minimum allowable difference that was not clinically significant and that was feasible in light of available resources. Further study that includes a larger sample size and smaller margin may be warranted. In addition, the study did not assess costs associated with increased supervision to support task shifting, and there was no assessment of the quality of communication provided over time or throughout the pregnancy term. All sites were purposively selected for study participation among PISAF-supported health centers, potentially influencing the generalizability of the study's results to non-supported sites. Session observers could also not be blinded to the type of provider, which may have introduced biases, although no evidence was found of this.
These findings have three main policy implications. One relates to regulatory frameworks needed to support training, organization, and evaluation mechanisms needed for task shifting. In Benin, the role of lay nurse aides as defined by the Ministry of Health does not include health education and counseling. Widespread use of lay nurse aides to provide counseling to pregnant women would necessitate revising current policies that not only outline appropriate tasks for the lay cadre, but also define strategies to ensure that lay nurse aides are sufficiently trained, supervised, and evaluated when assuming these tasks [30, 31, 37]. This study found that these supports were important for successful task delegation. Certification of competence in the new task is one strategy that should be considered as part of the task shifting initiative.
Another implication relates to the estimated costs of task shifting. Although commonly cited, savings have more recently been viewed as an unlikely benefit of task shifting and an inadequate justification for its implementation . This results from increased expenses in training the less skilled cadre to assume the new role and in training the more skilled cadre to take on supervisory responsibilities. Larger expenditures may also result from the development and distribution of performance supports required for the new cadre. This may offset gross monetary gains from use of a less expensive employee. In this study, task shifting relied on these additional expenses - training, supervision, and support materials (job aids), although delegation to less skilled workers can improve coverage of essential services. More information is needed regarding the magnitude of net savings or costs incurred relative to gains in service delivery and efficiency. This will need to be taken into account in the adaptation of task shifting financing policies.
Finally, this study identified some non-monetary incentives as perceived by lay nurse aides due to the expansion in their role. Such incentives included recognition from superiors, an opportunity to be more involved in patient care, and satisfaction from an expansion of professional competencies through capacity building. Many lay nurse aides indicated that they had not received this previously. This highlights the role of incentives in the uptake of task shifting, but points likewise to policy considerations regarding payment mechanisms for less skilled cadre in sustaining task shifting approaches [17, 25].
This research aimed to generate evidence on the quality of antenatal counseling in maternal and newborn care by lay nurse aides as compared to nurse-midwives who traditionally assume this role. Communication by lay nurse aides with appropriate training, supervision, and job aids was found to be non-inferior to that of nurse-midwives with significant gains in maternal knowledge following antenatal consultation. This evidence along with the positive perceptions among providers is encouraging, but policy decisions should address mechanisms to appropriately regulate and monitor task shifting approaches prior to formal introduction. This includes identifying what kind of 'shift' or 'sharing' is most appropriate within broader efforts to improve management of human resources.
The authors are grateful to all the health personnel and pregnant and recently-delivered women who participated in the study, in addition to the data collectors, supervisors, and technical and administrative staff of the Integrated Family Health Project (PISAF, Projet Intégré de Santé Familiale) who made this research possible. Special thanks to Tisna van Veldhuijzen, David Nicholas, Bart Burkhalter, Lynne Miller Franco, Yves Armand Mongbo, and the Benin Ministry of Health for their support to the development and implementation of the study; to Mandy Rose for her work in the development of the job aids and training curriculum; to Kathleen Hill and Michelle Hindin for their technical support and guidance; and to Kurt Mulholland for his work in the job aids graphic design. This study was co-funded with resources received from the United States Agency for International Development (USAID) through the USAID Health Care Improvement Project (Contract No. GHN-I-0I-07-00003-00) and the Integrated Family Health Project Health Project (Contract No. 680-A-00-06-00013-00), both managed by University Research Co., LLC (URC). All conclusions are those of the authors and do not necessarily reflect the views of the funding organizations.
- Dovlo D: Using mid-level cadres as substitutes for internally mobile health professionals in Africa. A desk review. Human Res Health. 2004, 2: 1-12. 10.1186/1478-4491-2-1.View ArticleGoogle Scholar
- Rushforth H, Burge D, Mullee M, Jones S, McDonald H, Glasper EA: Nurse-led pediatric pre-operative assessment: an equivalence study. Paediatr Nurs. 2006, 18 (3): 23-9.PubMedGoogle Scholar
- Torrance N, Mollison J, Wordsworth S, Gray J, Miedzybrodzka Z, Haites N, Grant A, Campbell M, Watson MS, Clarke A, Wilson B: Genetic nurse counselors can be an acceptable and cost-effective alternative to clinical geneticists for breast cancer risk genetic counseling. Evidence from two parallel randomised controlled equivalence trials. British Journal of Cancer. 2006, 95: 435-444. 10.1038/sj.bjc.6603248.View ArticlePubMedPubMed CentralGoogle Scholar
- Warriner IK, Meirik O, Hoffman O, Morroni C, Haries J, My Huong NT, Vy ND, Seuc AH: Rates of complication in first-trimester manual vacuum aspiration abortion done by doctors and mid-level providers in South Africa and Vietnam: a randomised controlled equivalence trial. The Lancet. 2006, 368: 1965-1972. 10.1016/S0140-6736(06)69742-0.View ArticleGoogle Scholar
- Goldman MB, Occhiuto JS, Peterson LE, Zapka JG, Palmer RH: Physician assistants as providers of surgically induced abortion services. Am J Public Health. 2004, 94: 1352-1357. 10.2105/AJPH.94.8.1352.View ArticlePubMedPubMed CentralGoogle Scholar
- Kinley H, Czoski-Murray C, George S, McCabe C, Primrose J, Reilly C, Wood R, Nicolson P, Healy C, Read S, Norman J, Janke E, Alhameed H, Fernandes N, Thomas E, the OpCheck Study Group: Effectiveness of appropriately trained nurses in pre-operative assessment: randomised controlled equivalence/non-inferiority trial. British Medical Journal. 2002, 325: 1323-1327. 10.1136/bmj.325.7376.1323.View ArticlePubMedPubMed CentralGoogle Scholar
- Wolke D, Dave S, Hayes J, Townsend J, Tomlin M: Routine examination of the newborn and maternal satisfaction: a randomised controlled trial. Arch Dis Child Fetal Neonatal Ed. 2002, 86: 155-160. 10.1136/fn.86.3.F155.View ArticleGoogle Scholar
- Vaz F, Bergstrom S, Vaz M, Langa J, Bugalho A: Training medical assistants for surgery. Policy and practice. Bull World Health Organ. 1999, 77: 688-691.PubMedPubMed CentralGoogle Scholar
- Lin Y, Franco LM: Assessing malaria treatment and control at peer facilities in Malawi. Quality Assurance Project - Case Study. 2000, Bethesda: US Agency for International Development (USAID) by the Quality Assurance Project (QAP), [http://www.hciproject.org/node/524]Google Scholar
- Rowe AK, Lama M, Onikpo F, Deming MS: Risk and protective factors for two types of error in the treatment of children with fever at outpatient health facilities in Benin. Int J Epidemiol. 2003, 32: 296-303. 10.1093/ije/dyg063.View ArticlePubMedGoogle Scholar
- Rowe AK, Onikpo F, Mama M, Cokou F, Deming MS: Management of childhood illness at health facilities in Benin. Problems and their causes. Am J Public Health. 2001, 91: 1625-1635. 10.2105/AJPH.91.10.1625.View ArticlePubMedPubMed CentralGoogle Scholar
- Shumbusho F, van Griensven J, Lowrance D, Turate I, Weaver MA, Price J, Binagwaho A: Task shifting for scale-up of HIV care: evaluation of nurse-centered antiretroviral treatment at rural health centers in Rwanda. PLoS Med. 2009, 6 (10): e1000163-10.1371/journal.pmed.1000163.View ArticlePubMedPubMed CentralGoogle Scholar
- Sanjana P, Torpey K, Schwarzwalder A, Simumba C, Kasonde P, Nyirenda L, Kapanda P, Kakungu-Simpungwe M, Kabaso M, Thompson C: Task-shifting HIV counselling and testing services in Zambia: the role of lay counsellors. Hum Resour Health. 2009, 30: 7-44.Google Scholar
- McCollum ED, Preidis GA, Kabue MM, Singogo EB, Mwansambo C, Kazembe PN, Kline MW: Task shifting routine inpatient pediatric HIV testing improves program outcomes in urban Malawi: a retrospective observational study. PLoS One. 2010, 10 (5(3)): e9626-10.1371/journal.pone.0009626.View ArticleGoogle Scholar
- Abbat F: Scaling up health and education workers: community health workers: A literature review. 2005, London, Department for International DevelopmentGoogle Scholar
- Hongoro C, McPake B: How to bridge the gap in human resources for health. Lancet. 2004, 364: 1451-1456. 10.1016/S0140-6736(04)17229-2.View ArticlePubMedGoogle Scholar
- WHO: Treat, Train, Retain. Task shifting: rational redistribution of tasks among health workforce teams, global recommendations and guidelines. 2007, Geneva: World Health Organization, Retrieved 15 January 2009, [http://www.who.int/healthsystems/TTR-TaskShifting.pdf]Google Scholar
- Sibbald B, Chen J, McBride A: Changing the skill-mix of the healthcare workforce. J Health Serv Res Policy. 2004, 9 (suppl 1): 28-38. 10.1258/135581904322724112.View ArticlePubMedGoogle Scholar
- Gerein N, Green A, Pearson S: The implications of shortages of health professionals for maternal health in sub-Saharan Africa. Reproductive Health Matters. 2006, 14 (27): 40-50. 10.1016/S0968-8080(06)27225-2.View ArticlePubMedGoogle Scholar
- Anand S, Baernighausen T: Human resources and health outcomes. Lancet. 2004, 364 (9445): 1603-1609. 10.1016/S0140-6736(04)17313-3.View ArticlePubMedGoogle Scholar
- Chen L, Evanns T, Anand S, Boufford J, Chowdhury M, Cueto M, Dare L, Dussault G, Elzinga G, Fee E, Habte D, Hanvoravongchai P, Jacobs M, Kurawski C, Michael S, Pablos-Mendez A, Sewankambo N, Solimario G, Stilwel B, de Waal A, Wibulpolprasert S: Human resources for health: overcoming the crisis. Lancet. 2004, 364: 1984-1990. 10.1016/S0140-6736(04)17482-5.View ArticlePubMedGoogle Scholar
- Buchan J, Dal Poz MR: Skill mix in the health care workforce: reviewing the evidence. Bull World Health Organ. 2002, 80: 575-580.PubMedPubMed CentralGoogle Scholar
- Mullan F, Frehywot S: Non-physician clinicians in 47 sub-Saharan African countries. Lancet. 2007, 370: 2080-2081.View ArticleGoogle Scholar
- Pereira C, Cumbi A, Malalane R, Vaz F, McCord C, Bacci A: Meeting the need for obstetric care in Mozambique: work performance and histories of medical doctors and assistant medical officers trained for surgery. BJOG. 2007, 114: 1530-1533. 10.1111/j.1471-0528.2007.01489.x.View ArticlePubMedGoogle Scholar
- Zachariah R, Ford N, Philips M, Lynch S, Massaquoi M, Janssens V, Harries AD: Task shifting in HIV/AIDS: opportunities, challenges and proposed actions for sub-Saharan Africa. Trans R Soc Trop Med Hyg. 2009, 103 (6): 549-558. 10.1016/j.trstmh.2008.09.019.View ArticlePubMedGoogle Scholar
- van Niekerk JP: Task shifting or power shedding?. S Afr Med J. 2008, 98 (5): 327-PubMedGoogle Scholar
- Philips M, Zachariah R, Venis S: Task shifting for antiretroviral treatment delivery in sub-Saharan Africa: not a panacea. The Lancet. 2008, 371: 682-684. 10.1016/S0140-6736(08)60307-4.View ArticleGoogle Scholar
- Lewin SA, Dick J, Pond P: Lay health workers in primary and community health care. Cochrane Database Syst Rev. 2005, 1: CD004015-PubMedGoogle Scholar
- The Lancet Infectious Diseases: Task shifting may prove key to tackling infectious diseases. Lancet Infect Dis. 2008, 8 (2): 81-10.1016/S1473-3099(08)70001-X.View ArticleGoogle Scholar
- WHO: International conference on task shifting: Addis Ababa Declaration. 2008, Geneva: World Health Organization - Health systems and services (HSS), PEPFAR, UNAIDS, Retrieved 17 January 2009, [http://www.who.int/healthsystems/task_shifting/Addis_Declaration_EN.pdf]Google Scholar
- WHO: Joint WHO/OGAC technical consultation on task-shifting: key elements of a regulatory framework of in-country implementation of 'Task Shifting.'. Summary of key issues arising. 2007, Geneva: World Health Organization, Retrieved 17 January 2009, [http://www.aidsportal.org/repos/OGAhres270307.pdf]Google Scholar
- Cumbi A, Pereira C, Malalane R, Vaz F, McCord C, Bacci A, Bergström S: Major surgery delegation to mid-level health practitioners in Mozambique: health professionals' perceptions. Human Resources for Health. 2007, 5 (27):Google Scholar
- Morris MB, Chapula BT, Chi BH, Mwango A, Chi HF, Mawanza J, Manda H, Bolton C, Pankratz DS, Stringer JS, Reid SE: Use of task-shifting to rapidly scale-up HIV treatment services: experiences from Lusaka, Zambia. BMC Health Services Research. 2009, 9 (5):Google Scholar
- Snapinn SM: Noninferiority trials. Curr Control Trials Cardiovasc Med. 2000, 1: 19-21. 10.1186/CVM-1-1-019.View ArticlePubMedPubMed CentralGoogle Scholar
- Christensen E: Review: methodology of superiority vs. equivalence trials and non-inferiority trials. Journal of Hepatology. 2007, 46: 947-54. 10.1016/j.jhep.2007.02.015.View ArticlePubMedGoogle Scholar
- Jones B, Jarvis P, Lewis JA, Ebbutt AF: Trials to assess equivalence: the importance of rigorous methods. BMJ. 1996, 313: 36-39.View ArticlePubMedPubMed CentralGoogle Scholar
- WHO: Task shifting to tackle health worker shortages. HIV/AIDS Programme: strengthening health services to fight HIV/AIDS. 2007, World Health Organization, Retrieved 15 January 2009, [http://www.who.int/healthsystems/task_shifting_booklet.pdf]Google Scholar
- Hox J: Multilevel Analysis: Techniques and Applications. 2002, New Jersey: Lawrence Erlbaum and Associates, IncGoogle Scholar
- Byrk AS, Raudenbush SW, : Hierarchical Linear Models: Application and Data Analysis Methods. 1992, Newbury Park: Sage PublicationsGoogle Scholar
- Snijders TB, Bosker RJ: Mulitlevel Analysis: An Introduction to Basic and Advanced Multilevel Modeling. 1999, Thousand Oaks, California: Sage Publications IncGoogle Scholar
- Standing T, Anthony MK, Hertz JE: Nurses' narratives of outcomes after delegation to unlicensed assistive personnel. Outcomes Management for Nursing Practice. 2001, 5 (1): 18-23.PubMedGoogle Scholar
This article is published under license to BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.