From: Implementation costs of hospital-based computerised decision support systems: a systematic review
ERIC cluster and strategy | Implementation strategy in included paper | Citation/s | Costed | |
---|---|---|---|---|
Use evaluative & iterative strategies | Assess for readiness and identify barriers and facilitators | A multidisciplinary team of key informants at National Paediatric Oncology (UNOP) established paediatric early warning system (PEWS) implementation was feasible based on long-term institutional dedication to quality improvement, strong nursing buy-in for the project and paediatric intensive care unit (ICU) commitment to improving outreach and monitoring in the hospital wards | N | |
Before the implementation, the current situation (organisational aspects of the medical ward, procedures and processes) was assessed | Y | |||
Audit and provide feedback | Monthly reports on clinician’s transfusion practices | [28] | Y | |
Provision of real-time physician feedback | [23] | Y | ||
Conduct cyclical small tests of change | Two physicians from the medical group reviewed all messages generated by the system for 4 months prior to implementation and suggested modifications directed at ensuring that messages would be perceived as necessary, useful and brief | [26] | Y | |
Develop a formal implementation blueprint | Both hospitals had a systematic approach for the implementation of computerised provider order entry (CPOE) | Y | ||
Develop and organise quality monitoring system | At the end of PEWS implementation, compliance with PEWS performance and documentation was 100% | N | ||
Review of noncompliant cases from the clinical data abstraction | [23] | Y | ||
Purposely re-examine the implementation | The implementation team evaluated the implementation process in a session at each ward with physicians and nurses | Y | ||
Nurse educator: responsible for monitoring of PEWS quality | [24] | Y | ||
Stage implementation scale-up | A commercial patient data management system (PDMS) was introduced stepwise in each ICU subarea to replace the former paper-based patient chart | [25] | Y | |
After a successful pilot, the PEWS system was implemented unit by unit in all non-paediatric ICU inpatient areas over a 6-month period | N | |||
CPOE/CDSS was not simultaneously implemented in all study wards | Y | |||
CPOE system was implemented incrementally over 2 years | [27] | Y | ||
Rollout from 2005 to 2011 | [29] | Y | ||
Provide interactive assistance | Centralise technical assistance | A member of the electronic patient record (EPR) staff was responsible for implementing it on the EPR system | [28] | Y |
Centralised IT staff required to maintain the PDMS | [25] | N | ||
Annual ongoing costs included help desk support | [30] | Y | ||
Ongoing help desk support. The help desk was staffed by one technical person and two clinical pharmacists who specialised in CPOE implementation | [27] | Y | ||
Provide clinical supervision | Full-time sepsis programme coordinator. | [23] | Y | |
Nurse educator: responsible for on-the-ground support | [24] | Y | ||
Transfusion practitioner (TP) feeds back monthly reports on clinician’s transfusion practices in team meetings where open discussion is promoted to share experiences and as part of the education aspect of the meeting | [28] | Y | ||
Provide local technical assistance | During the actual implementation, the implementation team was available to answer questions and solve problems | Y | ||
Train & educate stakeholders | Conduct education meetings | Feedback reports on clinician’s transfusion practices discussed at monthly team meetings with education provided | [28] | Y |
Conduct ongoing training | Annual clinical personnel training | [29] | Y | |
Conduct ongoing MD training & nursing skills fair | [23] | Y | ||
Personnel costs reflect … training | [27] | Y | ||
Training of nurses: initial 30-min training workshop & retraining exercises (6-h total) Nurse educator: responsible for PEWS training | [24] | Y | ||
Training of pharmacists and nurses | [30] | Y | ||
Training of physicians | [30] | N | ||
Training of physicians | [24] | N | ||
Training provided by TP: 30-min training sessions for new junior doctors on how to use the system | [28] | Y | ||
Physicians and nurses were introduced to and trained in the use of the system | Y | |||
Develop educational materials | Develop physician/nurse training material | [23] | Y | |
Training materials | [24] | Y | ||
Distribute educational materials | Pocket sepsis reference cards for nurses and doctors at the ED department | [23] | Y | |
Make training dynamic | This introduction was different in both hospitals: demonstrations in one (passive learning) versus real practicing in prescribing (active learning) in the other | Y | ||
Use train-the-trainer strategies | Building a clinical support team (train the trainer) | [30] | Y | |
Training may have a ripple effect | [28] | N | ||
Develop stakeholder interrelationships | Identify and prepare champions | Nurse educator | [24] | Y |
Physician champion | [30] | Y | ||
Use of TP as a champion | [28] | Y | ||
Involve executive boards | Executive committee to implement policies and procedures set forth by the steering committee | [23] | Y | |
Model and simulate change | The modified PEWS was first piloted in the intermediate care unit at UNOP. During the pilot, we focused on identifying problems with the tool and making the necessary adjustments | N | ||
Personnel costs: testing | [27] | Y | ||
Testing of the electronic medication management system (eMMS) | [29] | Y | ||
Use advisory boards and workgroups | A multidisciplinary team implemented a modified PEWS | [24] | N | |
Sepsis steering committee: reviews sepsis cases and sends out timely weekly feedback, reviews and approves physician and nursing educational material and works with epic IT team to create new navigators, warning systems and order sets to improve recognition and management of sepsis | [23] | Y | ||
Use an implementation advisor | Research personnel (assuming researcher is an implementation scientist) | [23] | N | |
Adapt & tailor to the context | Promote adaptability | Involving physicians, pharmacists and nurses in the revision process. | [26] | Y |
Configuration of commercial CDSS (MedChart) | [29] | Y | ||
Modified the PEWS tool and algorithm from Boston Children’s Hospital for use at UNOP | N | |||
Technical adjustments were made | Y | |||
TP was involved in the design of the CDSS | [28] | Y | ||
Tailor strategies | Once the fully revised system was ready to go live, a memo was sent to the medical group’s providers to inform them of the new messages they would be receiving. The group had a history of including locally developed alerts and messages within their electronic medical records system so no further training was necessary | [26] | Y | |
Support clinicians | Create new clinical teams | The implementation process was performed by an implementation team consisting of information and communication technology and hospital pharmacy staff | Y | |
Facilitate relay of clinical data to providers | Monthly reports on clinician’s transfusion practices | [28] | Y | |
Provision of real-time physician feedback | [23] | Y | ||
Utilise financial strategies | Access new funding | Investment costs are covered by a hospital-wide PDMS implementation budget and derived from a separate PDMS investment plan for university hospitals with funding from the German government | [25] | N |
Financial incentives from the Centers for Medicare & Medicaid Services to providers who demonstrate meaningful use. At the top of the list of stage 1, meaningful use criteria are implementation of the CPOE system | [27] | Y | ||
Alter incentive/allowance structures | When the Everett Clinic meets prespecified quality benchmarking criteria, the pay-for-performance incentives are awarded annually by the health plans with which it contracts | [27] | Y | |
Change infrastructure | Mandate change | Executive committee to implement policies and procedures set forth by the steering committee | [23] | Y |
The boards of directors of both hospitals enforced their medical wards to implement CPOE | Y | |||
Other | Workflow alterations | Before the implementation, the current situation (organizational aspects of the medical ward, procedures and processes) was assessed | Y | |
Executive committee to implement policies and procedures set forth by the steering committee | [23] | Y | ||
Prescribing at the point of care demanded a fundamental shift in workflow | [27] | N | ||
Implementation also involved modification of nursing flowsheets to allow PEWS documentation and PEWS colour coding (green, yellow or red) on all unit census boards | N | |||
Updating of hospital protocols and guidelines | [29] | Y | ||
Workflow-related issues | [30] | N |