Interviewee #30, employee
“I come to meet them [people with presumptive TB], but they don’t believe me, so they tell me to go away. There’s so many con men, so people don’t want to believe. But if I keep trying to convince them, they will finally understand.”
Trust and mistrust
Employees and volunteers were in the position to address patient-level barriers to ACF implementation, e.g., stigma, discrimination and mistrust.