Table 3 Psychometric properties of climate for the implementation of cultural competence

Item 1: Supervisor provides incentives to the staff to become linguistically and culturally responsive, despite investment of time and resources

Item 2: Supervisor creates opportunities to talk to the staff about ways to respond to clients’ cultural and linguistic service needs despite his or her other administrative responsibilities (e.g., documentation and billing)

Item 3: Supervisor provides clear guidance about how to respond to clients’ cross-cultural issues despite busy schedule

Item 4: Supervisor has emphasized the importance of translation of material and development of policies and procedures to respond to clients with limited English proficiency, despite her or his other multiple responsibilities

Item 5: Supervisor prioritizes enhancing the staff’s cultural competence by helping resolve cross-cultural issues with clients

Test scale