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Table 2 Classification of capabilities according to the level of complexity[50]

From: Rethinking capacity building for knowledge mobilisation: developing multilevel capabilities in healthcare organisations

Level Type of capabilities Definition Examples related to KM
Zero-order Resources Stocks of available factors that are owned or controlled by the organisation [57] Access to evidence
Protected time of the clinical staff to get involved in service improvement
Funds provided by external KM programmes
First-order Ordinary capabilities Abilities to deploy resources to fulfil relatively simple tasks Using a case-finding tool to identify all patients with a certain chronic condition in the general practice system
Second-order Core capabilities Bundles of an organisation’s resources and first-order capabilities which are strategically important to achieving its objectives at a certain point in time Undertaking audit and feedback of chronic disease registers in order to improve evidence-based management of patients and increase financial gains of the general practice
Third-order Dynamic capabilities Abilities to constantly integrate, reconfigure, renew and reconstruct an organisation’s resources and core capabilities in response to the changing environment Ability to change the way audit and feedback is conducted in response to the changing research evidence and/or performance targets
Ability to incorporate new research evidence, health improvement methodologies and other forms of knowledge to modify existing and design new KM projects
Ability to design a new register verification tool enabling a quicker and hence more cost-effective way of conducting audit and feedback