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Zero-order
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Resources
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Stocks of available factors that are owned or controlled by the organisation [57]
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Access to evidence
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Protected time of the clinical staff to get involved in service improvement
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Funds provided by external KM programmes
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First-order
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Ordinary capabilities
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Abilities to deploy resources to fulfil relatively simple tasks
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Using a case-finding tool to identify all patients with a certain chronic condition in the general practice system
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Second-order
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Core capabilities
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Bundles of an organisation’s resources and first-order capabilities which are strategically important to achieving its objectives at a certain point in time
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Undertaking audit and feedback of chronic disease registers in order to improve evidence-based management of patients and increase financial gains of the general practice
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Third-order
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Dynamic capabilities
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Abilities to constantly integrate, reconfigure, renew and reconstruct an organisation’s resources and core capabilities in response to the changing environment
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Ability to change the way audit and feedback is conducted in response to the changing research evidence and/or performance targets
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Ability to incorporate new research evidence, health improvement methodologies and other forms of knowledge to modify existing and design new KM projects
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Ability to design a new register verification tool enabling a quicker and hence more cost-effective way of conducting audit and feedback
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