Understanding organisational development, sustainability, and diffusion of innovations within hospitals participating in a multilevel quality collaborative

Table 3 programme coordinator questionnaire data

	1	2	3	4	5	6	7
Topics included in management contracts
Production	+	+	+	+	+	+	+
Patient satisfaction survey	+	+	+	-	+	+	+
Implementation of improvement projects	+	-	+	+	+	+	+
Pressure ulcers	+	+	+	+	+	+	+
Access time for clinical consultation	+	+	-	+	-	+	+
Wound infections	-	-	-	-	+	-	+
Throughput times	-	-	+	-	+	-	+
Most units work with annual plan containing specific goals
Service quality	-	-	+	-	+	-	-
Patient safety	+	+	+	+	+	+	+
Clinical outcomes	-	+	+	-	+	+	-
Efficiency	+	+	+	-	+	+	+
Patient satisfaction	-	-	+	+	+	-	+
Other topics	-	-	+	-	+	-	-
Units report results to strategic management
Periodically	+	+	+	+	+	+	+
Annual frequency	12	3	3	4	2	2	4
Outcomes of year-one project are measured regularly
Pressure ulcers	+	+	+	+	+	+	+
Medication safety	+	+	-	-	+	+	+
Operating theatre productivity^a	-	-	-	-	-	-	-
Postoperative wound infections	+	+	+	+	+	+	+
Process redesign	+	+	+	+	+	+	+
Working without waiting lists	+	+	+	+	+	+	+

^aAn instrument to measure the main outcomes of operating theatre productivity was not available in the first year.

ISSN: 1748-5908