Table 5 Definitions of dimensions of COACH tool version V
Dimension | Definition |
|---|---|
Organizational resources | The availability of resources that allow an organization (unit) to adapt successfully to internal and external pressures |
Community engagement | The mutual communication, deliberation and activities that occur between community members and an organization (unit) |
Monitoring services for action | The process of using locally derived data to assess performance and plan how to improve outcomes in an organization (unit) |
Sources of knowledge | The availability and use of sources of knowledge in an organization (unit) to facilitate best practice |
Commitment to work | The individual’s identification with and involvement in a particular organization (unit) |
Work culture | The way ‘we do things’ in an organization (unit) reflecting a supportive work culture |
Leadership | The actions of a formal leader in an organization (unit) to influence change and excellence in practice achieved through clarity and engagement |
Informal payment | Payments or benefits given to individual(s) in an organization (unit), which are made outside the officially accepted arrangements, to acquire an advantage or service |