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Table 3 External facilitation during telephone sessions

From: Key components of external facilitation in an acute stroke quality improvement collaborative in the Veterans Health Administration

 

% of time reportedly spent on facilitation tasks (telephone sessions) (n = 5)

Facilitation tasks

Stroke-QUERI facilitators

Industrial engineer (IE) facilitators

(Implementation researchers)

(VERC VA-CASE)

 

022001

022003

022005

022002

022004

a. Monitoring the status of the teams’ progress

25%

50%

50%

75%

30%

b. Providing information to the teams

25%–30%

<10%

40% earlier and 15%–20% toward end

25%

50%

c. Providing support (being a sound board, providing guidance)

10%–15%

80%–90%

80%

25%

80%

d. Identifying activities to be done

25

~5%

45% earlier and 25% toward end

75%

 

e. Providing referrals (connecting people to people, connecting people to information

10%

5%

40%–50% earlier and 10% toward end

25%

 

f. Identifying resources

10%

5%

20% earlier and 10% toward end

25%

0%

  1. Note: each facilitator was asked to estimate time from 0%–100% for each task; therefore, their total time may be more or less than 100%.