Table 1 EPOC quality improvement strategies
From: What is the value and impact of quality and safety teams? A scoping review
| Â | N | % |
|---|---|---|
Professional interventions | Â | Â |
   Educational meetings | 59 | 59.6 |
   Other quality improvement techniques (i.e., PDSA, process mapping flowcharts) | 54 | 54.5 |
   Audit and feedback | 30 | 30.3 |
   Distribution of educational materials | 18 | 18.2 |
   Educational outreach visits | 12 | 12.1 |
   Reminders | 11 | 11.1 |
   Marketing | 10 | 10.1 |
   Patient mediated interventions | 5 | 5.1 |
   Local consensus processes | 4 | 4.0 |
   Local opinion leaders | 1 | 1.0 |
Financial interventions | Â | Â |
   Provider oriented | 9 |  |
Provider salaried service | 4 | 4.0 |
Provider incentives | 3 | 3.0 |
Fee-for-service | 1 | 1.0 |
Institution grant/allowance | 1 | 1.0 |
Patient oriented | 0 | 0.0 |
Other | 3 | 3.0 |
Organisational interventions | Â | Â |
   Provider oriented |  |  |
Clinical multidisciplinary teams | 99 | 100.0 |
Case management | 17 | 17.2 |
Continuity of care | 16 | 16.2 |
Communication and case discussion between distant health professionals | 12 | 12.1 |
Revision of professional roles | 11 | 11.1 |
Satisfaction of providers with the conditions of work and its material and psychic rewards | 11 | 11.1 |
Skill mix changes | 10 | 10.1 |
Formal integration of services | 6 | 6.1 |
Arrangements for follow-up | 5 | 5.1 |
   Patient oriented |  |  |
Presence and functioning of adequate mechanisms for dealing with client suggestions and complaints | 12 | 12.1 |
Consumer participation in governance of healthcare organisation | 1 | 1.0 |
   Structural interventions |  |  |
Changes in physical structure, facilities and equipment | 23 | 23.2 |
Changes in scope and nature of benefits and services | 19 | 19.2 |
Changes in medical record systems | 16 | 16.2 |
Presence and organisation of quality monitoring mechanisms | 15 | 15.2 |
Staff organisation | 9 | 9.1 |
Other | 4 | 4.0 |
Changes in the setting/site of service delivery | 2 | 2.0 |
Ownership, accreditation, and affiliation status of hospitals and other facilities | 1 | 1.0 |
Regulatory interventions | Â | Â |
   Management of patient complaints | 4 | 4.0 |
   Peer review | 1 | 1.0 |