Meetings | Participants | Content |
---|---|---|
Step 1: Public representatives' training and recommendations | Public representatives (Target: 15/site) | • Participants' discussion on positive and negative experience in relation to quality of care • Information on chronic disease and local prevention and management services • Explanation of the indicator menu and data collection on baseline public recommendations |
Step 2: Group recommendation | Clinicians and managers (Target: 9/site) and public representatives (Target: 6/site) | • Individual baseline prioritisation • Deliberation on indicator choice ○ Block 1 (Structure: access and integration) ○ Block 2 (Process: technical quality and interpersonal care) ○ Block 3 (Outcome indicators) • Final group recommendation and individual recommendations |
Step 3: Decision makers' meeting | Clinicians and managers (Target: 10/site) and public representatives (Target: 2/site) | • Expectations from the Regional Health Authority on quality-indicator choice and use • Presentation of recommendations issued in step 1 and step 2 meetings • Deliberation on indicator choice and implementation • CEOs summarise decisions and foresee actions for each local health authority |