Access | |
---|---|
   1. Perceived difficulty to obtain an appointment |    2. Primary healthcare organisation's opening hours |
   3. Access for disabled people |    4. Family physicians accepting new patients |
   5. Medication and treatment cost |    6. Language barriers |
   7. Phone access to a primary care provider |  |
Integration | |
   8. Coordination among healthcare organisations |    9. Electronic communications |
   10. Primary care registries for chronic conditions |    11. Perceived continuity of care |
   12. Team work and interdisciplinary care |    13. Links with community organisations |
Technical quality of prevention and clinical management | |
   14. Physical activity counselling |    15. Healthy eating counselling |
   16. Tobacco counselling |    17. Influenza vaccination |
   18. Hypertension screening |    19. Perceived technical quality of care |
   20. Clinical management of type 2 diabetes |    21. Clinical management of coronary heart disease |
   22. Clinical management of chronic obstructive pulmonary disease (COPD) |    23. Clinical management of heart failure |
Interpersonal care | |
   24. Self-care support |    25. Patient participation in clinical decision making |
   26. Respect and empathy |    27. Time available during the consultation |
   28. Trust toward primary care provider |    29. Stress and responsibilities at work and at home |
Outcomes | |
   30. Fruit and vegetable consumption rate |    31. Smoking rate |
   32. Physical activity rate |    33. Blood pressure control |
   34. Perceived self-efficacy |    35. Hospitalisation for ambulatory-care-sensitive conditions |
   36. Emergency room visit for ambulatory-care-sensitive conditions |    37. Quality of life |