Table 2 Conversation summarized
From: The role of conversation in health care interventions: enabling sensemaking and learning
Definition of conversation | Emphasize qualities of conversation that improve sensemaking and learning | Avoid conversation that inhibits sensemaking and learning | Recommendations for enhancing the role of conversation in improving interventions |
|---|---|---|---|
What it is • Collaboration • Meaning making • Improvisation What it is not • Instruction-giving • Information exchange • Speeches • Talk that elicits no real meaning | • Trust • Responsive interaction • Empathetic listening • Diversity of perspectives • Intimate exchange • Disciplined debate • Creative dialogue | • Lack of time and space • Failure to listen • Too much agreement • Dominant discourses diminish diverse perspectives • Siloed specialties | • Evaluate the potential of an intervention to generate conversation • Look for and leverage unexpected conversation • Create space within which conversation can unfold • Use conversation to help people manage uncertainty • Use conversation to help reorganize relationships • Build social interaction competence |