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Table 2 Sample external facilitation activities

From: Comparing two implementation strategies for implementing and sustaining a case management practice serving homeless-experienced veterans: a protocol for a type 3 hybrid cluster-randomized trial

Implementation-oriented activities

Support-oriented activities

• Identify CTI implementation challenges and apply rapid-cycle improvement processes to address these challenges

• Use VA administrative data to rapidly monitor outcomes (e.g., service use) of Veterans on a case manager’s caseload and provide feedback to aftercare staff

• Educate aftercare staff and VA aftercare liaisons and identify key VA and community resources

• Develop a site-specific CTI implementation plan

• Build relationships with aftercare staff

• Encourage CTI practice and implementation

• Educate aftercare staff on external facilitation, including its benefits and roles

• Engage with and develop a plan to routinely update local change agents and other key stakeholders on CTI implementation

• Ensure resources and personnel are available to grow and/or adapt CTI as needed