Target levels | ||||
---|---|---|---|---|
COM-B DOMAINS | Services | Practitioners | Patients | |
CAPABILITY | Physical capability | |||
Psychological capability | • Provide knowledge on procedures and guidelines to deliver psychological interventions remotely • Boost practitioners’ telephone skills | • Provide knowledge about the origins, drivers, and processes of telephone treatment • Develop telephone skills to enable a good therapeutic relationship, improve patient engagement, deliver patient-centred care, and effectively deliver treatment without visual aids and non-verbal cues | • Improve knowledge on psychological treatments (e.g. counselling, cognitive behavioural therapy, guided-self-help) and its different modes of delivery (e.g. face-to-face, telephone, group, online) | |
OPPORTUNITY | Physical opportunity | • Ensure practitioners are working in a comfortable and confidential environment • Ensure resources needed for telephone delivery are available | ||
Social opportunity | • Provide regular assessment and monitoring of telephone performance in service • Promote learning and collaborative work across practitioners | • Provide assessment and monitoring of telephone performance during training and clinical practice | ||
MOTIVATION | Automatic motivation | Identify feelings related to working by telephone, and discuss feelings of being undervalued | ||
Reflective motivation | • Promote reflective practice (e.g. telephone performance, beliefs and emotions related to working remotely, professional role expectations/challenges) | • Challenge negative beliefs associated to telephone treatment (e.g. telephone is a lower version of treatment) |