Fig. 2

a Abnormal Colonoscopy Journey Map. b Ear Nose and Throat (ENT) Cancer Journey Map. Investigators constructed journey maps that follow the management of patients who are being monitored and treated for cancer, as articulated by clinical participants. Similar activities and actions are clustered into vertical “swim lanes,” arrows indicate the flow between actions, and bull’s eye targets mark actions that are particularly vulnerable to missed monitoring. For example, an action that does not have an “owner” may instigate a higher risk for patient loss to follow-up