Table 3 Process evaluation outcomes of an audit with feedback in home care
June 2011 | September 2011 | December 2011 | March 2012 | Overall | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
(n = 63) | (n = 74) | (n = 87) | (n = 75) | |||||||
No. | % | No. | % | No. | % | No. | % | No. | % | |
Position title | ||||||||||
Care/case manager | 12 | 19.0 | 29 | 39.2 | 33 | 37.9 | 15 | 20.0 | 89 | 29.8 |
Registered nurse | 12 | 19.0 | 18 | 24.3 | 20 | 23.0 | 25 | 33.3 | 75 | 25.1 |
Licensed practical nurse | 6 | 9.5 | 4 | 5.4 | 7 | 8.0 | 4 | 5.3 | 21 | 7.0 |
Healthcare aide/personal care attendant | 16 | 25.4 | 14 | 18.9 | 14 | 16.1 | 19 | 25.3 | 63 | 21.1 |
Allied health professionals | 12 | 19.0 | 6 | 8.1 | 6 | 6.9 | 3 | 4.0 | 27 | 9.0 |
Manager/team leader | 5 | 7.9 | 2 | 2.7 | 5 | 5.8 | 4 | 5.3 | 16 | 5.4 |
Others | – | – | 1 | 1.4 | 2 | 2.3 | 5 | 6.7 | 8 | 2.7 |
Provider responses to feedback reports | ||||||||||
Read more than half of the report | 57 | 90.5 | 68 | 91.9 | 70 | 84.3 | 61 | 81.3 | 256 | 86.8 |
Understood more than half of the repot | 54 | 87.1 | 65 | 86.7 | 73 | 85.9 | 63 | 84.0 | 255 | 85.9 |
Found the report useful overall | 28 | 44.4 | 32 | 42.7 | 38 | 44.2 | 29 | 39.7 | 127 | 42.8 |
Discussed the report with another staff member | 19 | 30.2 | 26 | 34.7 | 32 | 37.7 | 35 | 47.3 | 112 | 37.3 |
Found the report useful to make changes in the way they take care of clients | 25 | 40.3 | 24 | 32.0 | 34 | 40.5 | 20 | 26.7 | 103 | 34.8 |