Table 1 Planned external facilitator roles

Pre-implementation

Conduct site visit to assist PC stakeholders in developing a local implementation plan (LIP)

♦ Clarify purpose/role of facilitation staff; share organizational assessment data; set expectations

♦ Assess and engage facility stakeholders who will be impacted by the implementation

♦ Educate PACT on implementation strategies and/or PS evidence (e.g., VA’s PS toolkit, https://www.mirecc.va.gov/visn4/peer_specialist_toolkit.asp)

♦ Assist PACT in developing goals for assessing progress in achieving LIP using an existing facilitation worksheet (critical tasks, persons responsible, PACT needs) modified for this project

♦ Address needs for local customization prior to implementation

Implementation

Maintain a supportive relationship with stakeholders via multiple means

♦ Biweekly calls to discuss status of implementation and problem-solving (see below) as needed

♦ Monthly calls to include all facilitation sites (within each cohort) to facilitate information sharing (called “Learning collaboratives”)

♦ Accessibility to stakeholders by telephone/email for additional support or consultation as needed

Problem identification and resolution

♦ Monitor and provide feedback on progress in achieving implementation goals/milestones

♦ Aid problem-solving by leveraging local resources, sharing solutions, or identifying VA resources

♦ Monitor use and impact of identified solutions for problems/barriers