Table 3 A classification of knowledge encounters: how the knowledge is encountered (facets, descriptions and examples)
How encountered | Description | Examples from included studies |
|---|---|---|
Verbal communication | Through voice either face-to-face or via a medium, such as a telephone | Informal conversation with colleagues, telephone hotline to specialist |
Written format | Through print either in paper or electronic form | Company literature, textbooks |
Visual | Through observation either directly or through some form of print or electronic medium | Video |
Haptic | Through touch | The patient’s body |
Olfactory | Through smell | Reading the patient using senses (smell, listening, watching, touch) |
Internal reflection | Through conscious exploration of personal thoughts and experiences | Nurses’ known explorations |