Skip to main content

Table 2 List of characteristics

From: Health Information Technologies—Academic and Commercial Evaluation (HIT-ACE) methodology: description and application to clinical feedback systems

Category Characteristic Definition
Technology
  Reports system as evidence-based Coding source states that any aspect of system (e.g., measures, entire systems) is evidence-based.
  HIPAA compliant Coding source explicitly states that system and its components are HIPAA compliant.
  HL7 compliant Coding source explicitly states that system is HL7 compliant.
  Adaptive measures Measures included in system and their included questions are adaptive based on service recipient’s responses.
  Generate invoices for the purposes of billing System generates invoices based on information within itself.
  System is an EHR System explicitly states that it is an electronic health record (EHR).
  Reports fulfilling “Meaningful Use” criteria Coding source explicitly states that system fulfills “Meaningful Use” criteria.
  Reports system as Blue Button Compliant Coding source explicitly states that system is Blue Button Compliant.
  Dashboard view option A dashboard is a single-screen display of the most critical information about a provider’s caseload, updated regularly or in “real time.”
  Messaging system for treatment providers System provides a built-in messaging system for users, e.g. instant messaging, email, etc.
  Integration with other technologies System has ability to be integrated/used with other similar technologies, including electronic health records.
Training and technical support
  Available training for system use other than demo System or creating organization provides additional training related to the use of system capabilities and/or the integration of system into agency or organizational workflows. This training occurs one-time and may include remote (e.g., webinar-based) or in-person training.
  Available technology support Tech support involves the availability of individuals with extensive experience in the navigation/use of system itself and problem solving related to issues with the technology of itself.
  Available instruction manual for system There is an available and freely accessible instruction manual for system.
  Ongoing support beyond technical support System or its creating organization provides ongoing support for the implementation of system and its integration into provider workflows, organizational policies, etc. (e.g., continued consultation about its use in clinical care, administrator decision-making based on aggregated data). This support is ongoing over time.
Administration and use options
  Internet-based System is fully web-based, accessible via a browser, and is updated without requiring a download to a local machine or device.
  Free standing software System is software that “lives” on a local machine/device (e.g. Microsoft Word) that must be updated by user.
  Ability to use on different devices System has ability to be used on multiple devices/platforms.
  Ability to use on mobile devices System has ability to be used on mobile devices, e.g. PDA, phone, tablet, etc.
  Available service recipient portal for data entry Service recipients are able to enter data directly into system via a dedicated portal (e.g. log-in in waiting room to complete measures before therapy session).
  Permission-based log-in for different users System allows users to provide information remotely through password-protected logins, e.g. service recipient, clinic director, family members, etc.
  Available paper format System facilitates the completion of measures by service recipients via paper and pencil rather than with a computer or mobile device.
System acquisition
  Available for purchase/acquisition System is currently available for purchase or acquisition.
  Available demo of system for promotional purposes A demo of system is available without requiring purchase or acquisition of system.
  Contact information of developer Coding source provides contact information for system’s developer.
Accessibility
  Available in other languages System has built-in, automatic availability in at least 1 language other than English.
  Provisions for disabled populations System contains built-in, automatic capabilities to support its accessibility to disabled populations without the need for additional assistive devices (e.g., visually impaired).