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Feedback capabilities
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Outcome monitoring for provider is a prime function
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System’s prime function is noted here.
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Immediate feedback timing
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System provides immediate feedback (i.e., within seconds; available upon screen refresh) to se to service provider upon data collection as opposed to a couple hours/days later, by mail or email, etc.
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Provides standard gap feedback
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Standard-gap feedback provides information to a user that compares data contained within system to information derived from an external source. This included standard gaps to norms, prior expectation, past performance, performance of other groups, ideal goal.
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Alerts to provider
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Alerts are made to service provider in order to bring critical information to the user’s attention in ways that circumvent the usual pathway of providing information. May include emails, pop- ups, flags, etc.
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Corrective feedback from system
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System provides corrective feedback (i.e., feedback aimed at changing a provider's approach, strategy or treatment decision) to service provider with the aim of producing a more positive treatment outcome.
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Makes referrals
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System facilitates referrals for additional services (i.e., those other than the reason why the MFS- facilitated contact occurred) either in-house (within an agency) or to a different organization
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Compares service providers to other providers
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System is able to compare users to other providers in various ways e.g., how often providers use system, how compliant they are to system.
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Alerts to others
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Alerts are made to individuals other than the service provider, i.e., supervisors, guardians, etc.
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Compares treatment outcomes to user defined goals
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System is able to compare treatment outcomes across time to previously established individual treatment targets.
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Data capabilities
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Capabilities of the MFS related to how data can be displayed, disseminated, and manipulated
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Summary reports
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System creates a static snapshot of relevant information, likely designed for (1) paper chart documentation or (2) sharing with some party (e.g., supervisor, insurance company, client). This report will likely include only a subset of the information available in system.
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Displays outcomes as graphs
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System has ability to produce a graphic display of various outcomes.
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Aggregate data at multiple levels
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System is able to present data on various levels beyond the individual treatment recipient level, e.g., by treatment provider, center, measure, etc.
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View option of treatment recipient
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System gives service provider the ability to view a single client’s relevant information.
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Summary reports for service recipient
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A static summary report specifically designed to be shared with the service recipient.
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Customizability capabilities
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Capabilities associated with how and what aspects of the MFS can be altered to fit a site, provider, or service recipient’s unique needs.
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Library of measures to choose from
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System provides two or more measures that users can choose to utilize on a case-by-case or program-by- program basis.
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Provider determines frequency of measure administration
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Service provider has the ability to determine how often measures are administered by system; frequency is not set by system.
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New tools and measures can be added
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New outcome monitoring tools, instruments, or measures are able to be added to system.
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Ability to create idiographic tracking mechanisms
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System has ability to create idiographic tracking mechanisms that may be used to measure progress related to the individual treatment targets recorded by system.
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Customizable dashboard
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System user is able to customize and determine what information appears on/in system dashboard.
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Provider can add new tools directly
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Individual service providers are able to add new outcome monitoring tools themselves rather than other parties, i.e., supervisors or system administrators.
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Ability to customize alerts
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System allows for customizable alerts, e.g., timing of alerts, mode of alert delivery, types of alerts, etc.
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Tracking capabilities
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Capabilities associated with the MFS’s ability to capture outcomes and processes that are relevant to a service recipient’s progression through treatment.
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Tracks standardized outcomes
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Outcomes are specified, quantitative treatment targets that may reasonably be believed to result from the intervention. May include mental/behavioral health (e.g., depression, conduct problems, other symptoms), client functioning across domains (e.g., work, school, social, etc.), physical health, etc. Outcomes may include standardized (i.e., norm-referenced) assessment scales or idiographic (i.e., individualized) outcomes.
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Tracks idiographic measures relevant to treatment process
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System is able to track idiographic/non-standardized outcomes (e.g., OCD compulsions, tantrums, self-injury incidents).
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Tracks therapeutic processes
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System tracks therapeutic processes related to treatment, e.g., therapeutic alliance, engagement/motivation.
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Tracks interventions delivered by providers
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System allows for tracking over time of specified treatment protocol or intervention element/subcomponent use (e.g., exposure therapy, mindfulness exercises, etc.).
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Tracks/measures individual treatment targets (goals)
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System is able to track and measure the individual treatment targets/goals that were recorded by the system.
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Records treatment goals
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System is able to explicitly record defined individual treatment goals for the service recipient.
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Tracks critical events for service recipient
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System allows for indicating the occurrence of important/clinically-relevant events (e.g., suicide attempt, fights with significant others) at discrete points in time regardless of whether these have been previously identified for ongoing monitoring.
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