Volunteer self-efficacy
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3-item self-efficacy rating of communication with client, performance of tasks necessary for home visit (i.e., navigate TAP-App) and handling unexpected issues (0–100 % scale)
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Prior to each home visit
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Mean differences for the first 3 months of visits compared to the second 3 months of visits
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Completeness of TAP-App used by volunteers
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Time to complete each module; number of items missed
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T6, T12
|
Mean differences where applicable
|
Client satisfaction with volunteers
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Description of experience with volunteer home visits
|
T3, T12
|
Qualitative descriptive method
|
Uptake of personal health record by clients
|
PHR metrics including number of times logged in, features used, number of secure messages sent, issues encountered, and described experience with the personal health record
|
T0, T6, T12
|
Mean differences where applicable; content analysis with frequency counts of each category where applicable
|
Type and extent of healthcare team involvement with client
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Chart audit to track actions of healthcare team (type of follow-up, team members involved)
|
T
6
|
Content analysis with frequency counts of each category of resource
|
Quality and extent of healthcare team functioning and organizational readiness for change by health team members
|
Described in qualitative interviews
|
T3, T12
|
Qualitative descriptive method
|
ORCA [66]
|
Mean difference between T3 and T12
|
How often and what types of community resources are utilized by clients?
|
Chart audit to track connections to community resources and programs
|
T
6
|
Content analysis with frequency counts of each category of resource
|
Type and extent of involvement of clients in program
|
Described in qualitative interviews
|
T
6
|
Qualitative descriptive method
|
Type and extent of involvement of family caregivers in the program
|
Research session notes; described in qualitative interviews
|
T
6
|
Content analysis with frequency counts of each category of resource
|
What life and health goals are generated by clients?
|
Structured open-ended questions in research session
|
T6, T12
|
Thematic analysis of goals based on goal areas
|
Process of implementation and factors influencing implementation
|
Described in qualitative interviews
|
T3, T12
|
Qualitative descriptive method
|