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Table 3 Emergent activities in which middle managers engage to implement healthcare innovations

From: Elaborating on theory with middle managers’ experience implementing healthcare innovations in practice

Activity Examples of activity (participant ID)
Hypothesized role 1: diffusing information
• Obtaining information • “Research[ing] information [about the innovation]” (10)
• “[Conducting a] literature search [about the innovation]” (11)
• Communicating information to external stakeholders • “Communicat[ing] results [of innovation implementation] to community network” (8)
Hypothesized role 2: synthesizing information
• Adapting innovation to local context • “Trouble-shooting” (7)
• “Frustrations are expected; time-table change” (11)
• “Fine-tuning processes” (52)
Hypothesized role 3: mediating between strategy and day-to-day activities
• Measuring employees’ innovation implementation-related performance •“Evaluating work-arounds” (7)
• “Establish[ing] benchmarks” (11)
• “[Creating an] evaluation tool” (29)
• “Evaluat[ing] the process” (43)
• “Running…daily data for staff to see” (43)
• “Auditing” (44)
• “Monitoring compliance” (52)
• Engaging in innovation implementation-related activities • “Refer[ring] patients to complete treatment” (8)
• “[Doing] what the [frontline] staff [do]” (53)
Hypothesized role 4: selling innovation implementation
None