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Table 3 External facilitation during telephone sessions

From: Key components of external facilitation in an acute stroke quality improvement collaborative in the Veterans Health Administration

  % of time reportedly spent on facilitation tasks (telephone sessions) (n = 5)
Facilitation tasks Stroke-QUERI facilitators Industrial engineer (IE) facilitators
(Implementation researchers) (VERC VA-CASE)
  022001 022003 022005 022002 022004
a. Monitoring the status of the teams’ progress 25% 50% 50% 75% 30%
b. Providing information to the teams 25%–30% <10% 40% earlier and 15%–20% toward end 25% 50%
c. Providing support (being a sound board, providing guidance) 10%–15% 80%–90% 80% 25% 80%
d. Identifying activities to be done 25 ~5% 45% earlier and 25% toward end 75%  
e. Providing referrals (connecting people to people, connecting people to information 10% 5% 40%–50% earlier and 10% toward end 25%  
f. Identifying resources 10% 5% 20% earlier and 10% toward end 25% 0%
  1. Note: each facilitator was asked to estimate time from 0%–100% for each task; therefore, their total time may be more or less than 100%.