Area | Actions to be considered by the facilitators |
---|---|
Transition from the individual to group level of learning | • Involving multiprofessional teams in KM projects |
• Encouraging the discussions of KM projects at formal and informal team meetings and other events | |
• Using individual skills and knowledge to develop wider KM activities involving more staff | |
• Enabling individual organisational members to act as educators for the rest of the organisational staff | |
Transition from the group to organisational level of learning | • Rotating organisational members between different teams and departments |
• Identifying and engaging individuals acting as intermediaries between different teams/departments | |
• Helping KM teams present their work to the wider organisation | |
• Institutionalising knowledge and skills in the form of organisational protocols, procedures and reminders | |
Transition from the organisational to individual level of learning | • Recruiting more staff from across an organisation to take part in KM activities |
• Creating opportunities for new staff to shadow more experienced organisational members | |
• Raising awareness about the location of relevant KM skills within an organisation | |
• Updating protocols and procedures in the light of the new knowledge and skills acquired by an organisation |