Table 3 Approaches to capability development in healthcare organisations undertaken by external KM initiatives
Starting point | Description | Example |
|---|---|---|
1. Individual-centred | An individual based in a healthcare organisation is supported by or embedded into an external KM team | Training and supporting secondary care based heart failure nurses to undertake audit and feedback of heart failure care facilitated by a KM team in general practices [80] |
2. Team-centred | A team based in a healthcare organisation is working on a KM project supported by an external KM initiative | Training and supporting a multiprofessional team to undertake an evidence-based improvement project around identification and management of patients with CKD [58],[59] |
3. Organisation-centred | The whole organisation is involved in one or several KM projects supported by an external KM team | Supporting all staff members of a general practice (i.e. not just a nominated ‘lead’ or ‘improvement team’) to actively participate in service improvement projects facilitated by KM experts |