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1. Evidence management skills
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• searching, appraising, storing and retrieving research evidence
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• synthesising research evidence
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2. Process and system thinking
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• ability to apply improvement methodology to address an issue
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• ability to ‘diagnose’ the broader context
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3. Personal and organisational development
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• theory and practice of group facilitation
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• stakeholder management and influencing skills
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4. Involving patients, users, carers, staff and public
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• service redesign based on patient and staff experience
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• identifying and acting upon stakeholders’ views and needs
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5. Change management
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• project and programme management skills
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• evaluating impact and learning
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6. Delivering on cost and quality
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• financial projection and calculation
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• measuring cost-effectiveness
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7. Problem solving/consultancy
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• problem identification, definition and structuring
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• written and visual presentation of data and recommendations
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8. Diffusion of innovation
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• assessing and evaluating potential innovations
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• building innovation into service improvement approaches
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