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Table 3 Relational Coordination dimensions[29]

From: Implementation of the epilepsy center of excellence to improve access to and quality of care – protocol for a mixed methods study

Dimension

Survey Item

Frequent communication

How frequently do you communicate with people in each of these groups about epilepsy patients?

Timely communication

Do people in these groups communicate with you in a timely way about epilepsy patients?

Accurate communication

Do people in these groups communicate with you accurately about epilepsy patients?

Problem-solving Communication

When a problem occurs with epilepsy patients, do the people in these groups work with you to solve the problem?

Shared goals

How much do people in these groups share your goals regarding epilepsy patients?

Shared knowledge

How much do people in each of these groups know about the work you do with epilepsy patients?

Mutual respect

How much do people in these groups respect the work you do with epilepsy patients?

Communication modalities

Which of the following communication vehicles do you use when sharing information about epilepsy patients with the primary care providers (Check all that apply): phone, fax, email, text messaging, instant messaging, face-to-face meetings, video conferencing/meetings, tele-conferencing/meetings (audio), formal meetings, informal meetings, electronic consult for epilepsy, notes in the electronic medical records.