Comparing in-person and webinar delivery of an immunization quality improvement program: a process evaluation of the adolescent AFIX trial

Table 2 Mean satisfaction ratings

	In-person	Webinar
	Mean (SD)	Mean (SD)
Overall program satisfaction^a
Helpfulness	4.7 (0.6)	4.7 (0.4)
Ease of understanding	4.7 (0.8)	4.7 (0.4)
Convenience	4.5 (0.8)	4.5 (0.8)
Length of consultation	4.7 (0.5)	4.4 (0.8)
Rating of program components^b
Assessment report	4.6 (0.6)	4.6 (0.9)
Missing immunization report	4.8 (0.5)	4.6 (0.9)
Duplicate client report	4.4 (0.9)	4.3 (1.0)
State/national comparison^c	4.2 (0.8)	4.3 (0.9)
County/regional comparison	4.5 (0.8)	4.5 (0.9)
Reminder/recall training	4.4 (0.7)	4.5 (0.9)

Note. In-person and webinar conditions had comparable satisfaction scores (all comparisons p > 0.05).
^aItems assessed with a five-point response scale ranging from ‘strongly disagree’ (1) to ‘strongly agree’ (5).
^bItems assessed with a five-point response scale ranging from ‘very unimportant’ (1) to ‘very important’ (5).
^cExcludes data missing for clinics in the in-person (n = 1) and webinar (n = 1) conditions.

ISSN: 1748-5908