Table 1 Roles and Skills of SHRTN KBs

• Coach and support people and groups who are mobilizing activity toward goals, and facilitate processes of learning that allow clients to continually expand their capacity and improve their results.

• communication, adult education, experiential learning, facilitation, technology, flexibility, self-confidence

• Engage in analytical and planning activities to scan environments, assess resources and the readiness of groups to adopt, analyze data, and create strategies to help people achieve goals.

• working with groups, collaboration, organizational change, research, project management

• Weave and expand networks of people interested in similar issues and who might help each other to create and disseminate new approaches and solutions.

• communication, ability to influence and persuade, interpersonal skills, working with groups, collaboration, negotiation, ability to deal with ambiguity, persistence, self-confidence

• Act as knowledge translators by working with others to create, test, and disseminate documents and solutions.

• verbal and written communication, technical skills, facilitation, project management, research

• Help to plan and facilitate events at which experts and learners come together to discuss problems and solutions.

• communication, collaboration, empowerment, negotiation, facilitation, organizational change, adult education, ability to deal with ambiguity, flexibility, persistence, project management, organizational change

• When necessary help to coordinate and manage the administrative and logistical work of the communities they serve.

• communication, collaboration, negotiation, technical skills, project management, time management