Identify clear, specific and time limited goals | Agree goals with clientsa | Evaluate progress towards the goals | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Pre | Post | Pre | Post | Pre | Post | |||||||
n | % | n | % | n | % | n | % | n | % | n | % | |
Service A¥ | 51 | 39 | 46 | 41 | 23 | 18 | 40 | 36 | 32 | 24 | 23 | 21 |
Service B¥ | 32 | 27 | 74 | 59 | 13 | 11 | 40 | 32 | 14 | 12 | 45 | 36 |
Service C¥ | 7 | 21 | 17 | 46 | 6 | 18 | 12 | 32 | 1 | 3 | 9 | 24 |
Total | 90 | 32 | 137 | 50 | 42 | 15 | 92 | 34 | 47 | 17 | 77 | 28 |