Table 2 Overview of implementation strategies

Start-up phase

Practice recruitment

Recruitment letter

X

X

X

Reminder (letter)

X

X

X

Reminder (telephone)

X

X

PatientCoach information

Manual

X

X

X

Information session

X

X

X

On site instruction

X

X

Workshop professionals

X

X

X

Patient recruitment

By general practice

X

X

X

On site support (patient selection/invitation)

X

X

X

PatientCoach tools

Reminders

X

X

X

Execution phase

Continuing support

Follow-up by the practice coach team

X

Outreach visit (if necessary)

X

Workshop professionals (implementation issues)

X

Helpdesk

Technical issues (web-based/phone)

X

X

X

IBSM related issues (phone)

X

X

X