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Table 1 EPOC quality improvement strategies

From: What is the value and impact of quality and safety teams? A scoping review

  N %
Professional interventions   
   Educational meetings 59 59.6
   Other quality improvement techniques (i.e., PDSA, process mapping flowcharts) 54 54.5
   Audit and feedback 30 30.3
   Distribution of educational materials 18 18.2
   Educational outreach visits 12 12.1
   Reminders 11 11.1
   Marketing 10 10.1
   Patient mediated interventions 5 5.1
   Local consensus processes 4 4.0
   Local opinion leaders 1 1.0
Financial interventions   
   Provider oriented 9  
Provider salaried service 4 4.0
Provider incentives 3 3.0
Fee-for-service 1 1.0
Institution grant/allowance 1 1.0
Patient oriented 0 0.0
Other 3 3.0
Organisational interventions   
   Provider oriented   
Clinical multidisciplinary teams 99 100.0
Case management 17 17.2
Continuity of care 16 16.2
Communication and case discussion between distant health professionals 12 12.1
Revision of professional roles 11 11.1
Satisfaction of providers with the conditions of work and its material and psychic rewards 11 11.1
Skill mix changes 10 10.1
Formal integration of services 6 6.1
Arrangements for follow-up 5 5.1
   Patient oriented   
Presence and functioning of adequate mechanisms for dealing with client suggestions and complaints 12 12.1
Consumer participation in governance of healthcare organisation 1 1.0
   Structural interventions   
Changes in physical structure, facilities and equipment 23 23.2
Changes in scope and nature of benefits and services 19 19.2
Changes in medical record systems 16 16.2
Presence and organisation of quality monitoring mechanisms 15 15.2
Staff organisation 9 9.1
Other 4 4.0
Changes in the setting/site of service delivery 2 2.0
Ownership, accreditation, and affiliation status of hospitals and other facilities 1 1.0
Regulatory interventions   
   Management of patient complaints 4 4.0
   Peer review 1 1.0