Table 2 Inclusion and exclusion criteria literature review

Article should:

Article focuses on:

   - Contain an abstract;

   - Staff satisfaction and/or change only concerns job redesign or responsibility changes;

   - Be written in English;

   - Changing the organisational structure or redesigning at organisational level without aiming improvement of patient flow;

   - Focus on hospital organisations;

   - Changing the health structures at national levels;

   - Address a restructure or redesign of patient flow at organisational level, or at least for two interfering care processes;

   - Changing hospital ownership or affiliation;

   - Contain a description of the transformation process/actual intervention;

   - Projects with main purpose of financial improvement, except where this is used to form basis of organisational change or incentives;

   - Be a study and not an editorial, letter to the editor, or opinion piece;

   - Changing the organisation of a single functional unit or a single care pathway;

   - Have been published after 1 January 1998 and before 1 May 2009.

   - Change in software and/or hardware and IT with no intended effect on patients flows;

   - Description of methods, model and theories without empirical data;

   - The management of redesign and change projects;

   - Redesign of buildings.