Table 3 Intervention meetings' content

Step 1: Public representatives' training and recommendations

Public representatives (Target: 15/site)

• Participants' discussion on positive and negative experience in relation to quality of care

• Information on chronic disease and local prevention and management services

• Explanation of the indicator menu and data collection on baseline public recommendations

Step 2: Group recommendation

Clinicians and managers (Target: 9/site) and public representatives (Target: 6/site)

• Individual baseline prioritisation

• Deliberation on indicator choice

○ Block 1 (Structure: access and integration)

○ Block 2 (Process: technical quality and interpersonal care)

○ Block 3 (Outcome indicators)

• Final group recommendation and individual recommendations

Step 3: Decision makers' meeting

Clinicians and managers (Target: 10/site) and public representatives (Target: 2/site)

• Expectations from the Regional Health Authority on quality-indicator choice and use

• Presentation of recommendations issued in step 1 and step 2 meetings

• Deliberation on indicator choice and implementation

• CEOs summarise decisions and foresee actions for each local health authority