Table 1 Menu of quality indicators

   1. Perceived difficulty to obtain an appointment

   2. Primary healthcare organisation's opening hours

   3. Access for disabled people

   4. Family physicians accepting new patients

   5. Medication and treatment cost

   6. Language barriers

   7. Phone access to a primary care provider

   8. Coordination among healthcare organisations

   9. Electronic communications

   10. Primary care registries for chronic conditions

   11. Perceived continuity of care

   12. Team work and interdisciplinary care

   13. Links with community organisations

   14. Physical activity counselling

   15. Healthy eating counselling

   16. Tobacco counselling

   17. Influenza vaccination

   18. Hypertension screening

   19. Perceived technical quality of care

   20. Clinical management of type 2 diabetes

   21. Clinical management of coronary heart disease

   22. Clinical management of chronic obstructive pulmonary disease (COPD)

   23. Clinical management of heart failure

   24. Self-care support

   25. Patient participation in clinical decision making

   26. Respect and empathy

   27. Time available during the consultation

   28. Trust toward primary care provider

   29. Stress and responsibilities at work and at home

   30. Fruit and vegetable consumption rate

   31. Smoking rate

   32. Physical activity rate

   33. Blood pressure control

   34. Perceived self-efficacy

   35. Hospitalisation for ambulatory-care-sensitive conditions

   36. Emergency room visit for ambulatory-care-sensitive conditions

   37. Quality of life