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• Chronic illness care model aimed at lessening psychotic symptoms and medication side effects and increasing family/caregiver involvement in care
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Delivery system interventions
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• Research nurse (RN) stationed at each of the clinics assessed every intervention patient at each visit.
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• Protocols for assertive, coordinated care.
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• Resources supporting evidence-based medication management and family services [37].
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• "Medical Informatics Network Tool" (MINT, [21]), an informatics system that collected and managed outcomes data in real time and worked in conjunction with the VA's fully electronic medical record.
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• MINT generated a window ("PopUp") each time an enrolled provider opened the electronic medical record of an intervention patient.
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• The PopUp window contained the RN's clinical assessment, with urgent issues highlighted. The PopUp provided links to treatment guidelines, and allowed for secure messaging among the clinical team members.
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• MINT produced Quality Reports to track data regarding the clinical status of the psychiatrist's patients in three domains: compliance and caregiver problems, symptoms, and medication side-effects.
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• Quality Reports were distributed quarterly by the research nurse to enrolled psychiatrists.
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Adoption/implementation tools
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• Marketing of the care model via educational activities and trainings.
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• Partnerships with clinic personnel.
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• Product champions were nominated by the site PI mid-intervention. They were asked to promote the goals of the project during regular staff meetings.
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