1) Communication activities/behaviors |
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a) Provides a basis for regular, goal-focused contact. |
i) Establishes multiple means of one-way and two-way communication with ICA/s [internal change agent/s]: e.g., e-mail; phone conferences, discussion groups, phone contact information, and a problem-focused newsletter. |
ii) Obtains information to keep the QUERI team updated. |
b) Provides clarity and an information source for the ICAs: |
i) Shares knowledge regarding QUERI implementation interventions, |
ii) Shares knowledge regarding the VA system, and |
iii) Shares knowledge regarding change processes. |
c) Structures and leads regular communication across study sites regarding, e.g.: |
i) Status of implementation efforts, |
ii) Successful problem solving approaches for various issues, and |
iii) Similar roles and problems. |
d) Establishes linkages for ICA problem-related actions: |
i) Helps them frame questions to ask of key resources. |
e) Intercedes with VA leadership (internal or external) on behalf of ICA. |
2) Formative use of data activities/behaviors |
i) Reviews diagnostic information in order to understand the local context. |
ii) Monitors/tracks and uses progress data: |
(1) For example, regarding goals and both intermediate and end result outcomes. |
iii) Monitors/tracks and uses problem data: |
(1) For example, regarding issues/barriers. |
iv) Monitors ICA activities to know what is happening: |
(1) Monitors use of new solutions for site problems, and |
(2) Identifies needs and issues of an ICA. |
v) Monitors and uses data re: the value of and need for external facilitation. |